Mayan Palace at Vidanta Riviera Maya

ATM/banking (Onsite)

Bar/lounge (Onsite)

Business center (Yes)

Car Rental (Onsite)

Concierge desk/services (Yes)

Conference facilities  (Small groups)

Currency exchange (Onsite)

Dry cleaning/laundry service (Onsite)

Fitness Center (Onsite)

Game room (Onsite)

Gift shops or newsstand (Yes)

Grocery Shopping Service (Yes)

Hot tub (Onsite)

Internet access in public areas (fees may apply)  (Wireless Internet Access, Wireless Internet Access in all rooms.)

Languages spoken onsite  (English, Spanish)

Laundry facilities (Onsite)

Marina (12 Miles)

Medical facility (Onsite)

Multilingual staff (Yes)

Nightclub (12 Miles)

Onsite - Swimming pool - children's  (Yes)

Onsite - Swimming pool - outdoor  (Yes)

Onsite - Swimming pool - total number of pools  (5+)

Onsite - Wave pool (No)

Poolside bar (Yes)

Safe-deposit box  (In-Room)

Salon (Onsite)

Sauna (Yes)

Spa (Onsite)

Sport Courts / Grounds (Onsite)

Swimming pool (Onsite)

Television in lobby (No)

Proximity: Onsite

Snack Bar: Yes

(Swimming) beach (2 Miles)

Amusement Parks (14 Miles)

Beach (Onsite)

Beach facilities (Onsite)

Bicycling 

Boating (3 Miles)

Bowling Alley (14 Miles)

Casino / Gambling (14 Miles)

Child care (Onsite)

Children Activities (Onsite)

Cinema/Movie Theater (14 Miles)

Cultural Sites ()

Fishing (6 Miles)

Golf (Onsite)

Golf - driving range ()

Golf - miniature (28 Miles)

Helicopter/airplane sightseeing 

Hiking (Onsite)

Historical Areas (55 Miles)

Jet skiing (Onsite)

Lake (Onsite)

Natural Sites 

Parks/Zoos (4 Miles)

Ping Pong (Onsite)

Playground (Onsite)

Racquetball 

Running track/path (Onsite)

Scuba Diving (Onsite)

Shopping (Onsite)

Snorkeling (Onsite)

Squash 

Tennis (Onsite)

Theme Park (15 Miles)

Volleyball (Onsite)

Water park 

Water Skiing (Onsite)

Windsurfing (9 Miles)

Cancun - CUN (20 Miles)

Airport Shuttle Service Available: Yes

Cancun Intl. Airport is 20 miles (32 Km) from the Resort. From the Airport, turn right on Highway 307 towards Playa del Carmen. After passing Puerto Morelos you will see the amazing Arc with the Vidanta logo that welcomes you to the Resort. Resort offers one-way transportation from the Airport to the Hotel. To request this service, please access this link: https://shuttleservices.vidanta.com. Enter your RCI weeks ID plus the relation number confirmed, and follow directions to book it. If booking for a guest, subscriber's RCI weeks ID plus relation number must be provided along with the guest's last name on the reservation. Transportation must be requested at least 48 hrs prior the check in date. To receive the service, you must provide the confirmation received upon arrival.

Check In: 17:00

Check Out: 10:00

Weeks Check In Days: Friday, Saturday, Sunday, Saturday, Friday

For special transportation fees and shuttle reservations, please contact the resort prior to travel.

Front Desk Available: Yes

Front Desk Hours: 12:00am - 12:00am

Front Desk Available 24 Hours

Mandatory Environment Tax is 28.87 local currency, . Only Credit Cards accepted. Mandatory Enviroment Tax per reservation, per night apply to HTL and 1BEDROOM units.

Mandatory Environment Tax is 57.74 local currency, . Only Credit Cards accepted. Mandatory Enviroment Tax per reservation, per night apply for 2BEDROOM units.

Mandatory Usage Fee is 10.00 U.S. dollars, . Only Credit Cards accepted. Foreigners must complete form & payment at https://visitax.gob.mx prior to departure.

Mandatory State Lodging tax is 5 %, . Cash or Credit is accepted.

Resort amenities fee is 300.00 U.S. dollars, . Only Credit Cards accepted. Mandatory resort fee per 1B unit per reservation for the first unit confirmed.

Resort amenities fee is 450.00 U.S. dollars, . Only Credit Cards accepted. Mandatory resort fee per 2B unit per reservation for the first unit confirmed.

Resort amenities fee is 150.00 U.S. dollars, . Only Credit Cards accepted. Mandatory resort fee per Hotel unit per reservation for the first unit confirmed.

Resort amenities fee is 150.00 U.S. dollars, . Only Credit Cards accepted. Mandatory resort fee per Studio unit per reservation for the first unit confirmed.

Minimum age check-in is 18.

Hotel units are recommended for 2 adults and 2 children under 12 years of age

No Pets. Please contact the resort directly regarding its ADA/general service animal policy.

Reservations made less than 48 hrs prior to the check-in date will not be accepted. Please pre-check in by visiting https://precheckin.vidanta.com/home. The resort will have the RCI reservation 72 hours after it has been confirmed. For discounts on tours or entertainment attractions, send an email to contacto@rcitravel.com.mx or call from Mexico at 5283-0973; & from the USA at 001844-8582517.

RCI recommends contacting your host resort as well as local, state and federal websites for advisories regarding the NEW Smoking Law in Mexico.

Security deposit required upon check-in at the resort.

Vidanta properties can only be confirmed once every 3 years (anniversary year). Rules are verified by name and account, and violations will be canceled. For A LIMITED time, an exception to this rule allows members to travel back into this resort through a check-in date of December 31, 2025. The resort also allows additional multiple or consecutive units and guest certificates.

Even with the limited time waivers (1 in 3 year rule, guest certificates & multiple/consecutive units) the mandatory resort fee still applies and MUST be paid according to the unit confirmed.

Fees or deposits are charged for some amenities.

Credit card imprint required upon check-in at the resort.

This resort has Mandatory Resort Fees. You are required to pay the applicable Mandatory Resort Fee listed in the Fees Tab on rci.com as of the date of confirmation. Pre-payment should be made 30 days before check-in date.

Joint members must contact RCI before booking for special instructions. Prepay the resort fee 48 hours after booking and 30 days before check-in by accessing the email sent by Vidanta resorts with instructions to pay it online or calling 866-PAYNOW1/ 866-729-6691. *For more details about Resort Fee benefits please visit www.premiumvacationbenefits.com. Resort Fee does not cover local taxes.

Prior to travel, RCI recommends contacting your host resort as well as local, state and federal websites for advisories that may impact your travel or vacation experience.